We’ve tried to keep our Terms and Conditions as clear as possible, and give you all the information we can about your online transactions so that you completely understand the whole process, from order to delivery and beyond.
Returns/cancellations and after sales policy
If for whatever reason you change your mind and would like to return your order after delivery, we’re happy to refund or exchange your purchase as long as it’s unopened and in its original packaging. This option is available for 7 days after delivery.
For a refund or exchange, the product must be in otherwise ”as new” condition, complete with accessories and if possible, with the original box and packaging.
Prices and payments
As you would expect all our prices are in UK pounds. The total cost of your order will be the price of the products you order + the delivery charge.
You’ll see all these in your Shopping Cart before you submit an order. Payment is deducted once an order is submitted.
We will do our best to despatch all orders placed before 2.30 pm the next working day upon receipt of cleared payment. Orders are despatched via Royal Mail’s Postal Service or a National Courier.
Missing, damaged or incorrect orders
We do everything we can to ensure your order arrives at your door in perfect order. Please let us know if you don’t receive your order after 7 working days get in touch and we will find out what went wrong.
In the unlikely event that the product is faulty, please do take a moment to run through the trouble shooting section of the manual – click here to download a copy – and or FAQ Page to check if the issue is covered – if you are still having difficulty follow the instructions in the delivery documents.
All products must be registered within the first 6 months of purchase. We are happy to make concessions based on isolated cases to ensure the satisfaction of our customers. Nonetheless any product registration made after the 6 month process may be denied in the event a replacement is requested immediately too.
It’s bad enough that if one of our units develops a fault, so we try to make our returns or repair service as painless as possible. We will even pick up the bill for the returns postage.
So should the fault occur within 28 days of delivery – We can imagine the disappointment and would understand you might be unhappy with the product. We would love for you to give us a chance and allow us to replace the product. We take quality control very seriously but failures can occur – We well also give you the option of a refund should you prefer.
If the fault with your product occurs within its guarantee period (12 months from delivery) we will offer you a prompt replacement or repair service.
In all cases it would be great to get the product back to see what went wrong and how we can improve our products in the future.
We can’t really be expected to cover faults caused by accident, neglect, misuse or normal wear and tear.
For all returns and after sales service, please email us in the first instance on firstname.lastname@example.org
Our contract after you have ordered
We will try our best, sometimes we may have to hold our hands up and admit we have made a mistake by unintentionally publishing inaccurate information on the site (e.g. the price, description or availability of a product you have ordered). In this instance we may have to cancel your order at any time up to the point we send you the product(s), even if you have received your Order Confirmation email, and you will receive a full refund of any charges already paid.
These terms and conditions do not affect your statutory rights.