Refund policy

30-Day Money-Back Guarantee for Any Reason

Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in mydome processing and dispatch facility for inspection, the refund process will begin.

  • Returns must include all accessories
    ● Items must include original packaging
    ● For non-quality related warranty claims, the buyer is responsible for shipping costs
    ● For non-quality related warranty claims, mydome refunds the cost of purchasing the product itself
    ● Returns may be rejected if product does not meet the above requirements

Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items after this 30-day window has lapsed. For purchases not made directly through the mydome online stores, please contact retailers for refunds. For quality-related issues, please see below.

Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by mydome are covered by an extensive warranty, starting from the date of purchase.

For quality-related warranty claims, items will be replaced with suitable replacement parts or a factory refurbished model of equal value when available, otherwise a new item will be sent.

Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

Process:

  • Buyer must provide sufficient proof of purchase
    ● mydome must document what happens when buyers troubleshoot the product
    ● The defective item’s serial number and/or visible proof depicting the defect are required
    ● It may be necessary to return the item for quality inspection

Valid proof of purchase:

  • Order number from online purchases made through mydome
    ● Sales invoice

Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that are no longer within their original warranty timeframe or the 90-day warranty claim request period, whichever is longer.

Shipping costs must be covered by buyer in the following situations:

  • Returning products for any reason other than a proven defect
    ● Warranty claims on items taken outside the original country of purchase
    ● Buyer’s accidental returns
    ● Returning personal items
    ● Returning items claimed to have defects but found by mydome quality control to be in working condition
    ● Returning defective items using international shipping
    ● Costs associated with unauthorised returns (any returns made outside of the approved warranty process)

Not Covered Under Warranty:

  • Products without sufficient proof of purchase
    ● Lost or stolen products
    ● Items that have expired their warranty period
    ● Non quality-related issues (after 30 days of purchase)
    ● Free products
    ● Repairs through 3rd parties
    ● Damage from outside sources
    ● Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
    ● Purchases from illegitimate resource

mydome is not liable for:

  • Loss of data incurred from use of mydome products
    ● Returning personal items sent to mydome

When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. mydome does not provide refunds for items damaged in transit for non-quality related warranty claims.

Authorised Resellers and Distributors

Sales Channel

Warranty covers purchases from

mydome Website

mydome

Amazon.co.uk

Switched on Products

Amazon EU Sarl / Amazon Vendor

B&Q

In store & online

ScrewFix

In store & online

Argos

In store & online

WayFair (UK/DE/FR)

Online

Onbuy

Online

  

 

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