FAQs

Mydomes motto of “Solving life’s little problems” is what drives us to build easy-to-use smart home devices and appliances that are designed to enhance your life. Please find below details to our communities FAQ.

Where can I find product manuals and product support materials?

To view and download product manuals and watch product support videos please click here to visit our product knowledge support base

What are my returns/cancellations and after sales rights?

If for whatever reason you change your mind and would like to return your order after delivery, we’re happy to refund or exchange your purchase as long as it’s unopened and in its original packaging. This option is available for 7 days after delivery.

For a refund or exchange, the product must be in otherwise “as new” condition, complete with accessories and if possible, with the original box and packaging.

How and where are prices and payments made?

As you would expect all our prices are in UK pounds. The total cost of your order will be the price of the products you order + the delivery charge.

You’ll see all these in your Shopping Cart before you submit an order. Payment is deducted once an order is submitted.

What delivery options do you offer?

We will do our best to despatch all orders placed before 2.30 pm the next working day upon receipt of cleared payment. Orders are despatched via Royal Mail’s Postal Service or a National Courier using a tracked or non- tracked service depending on the value of your order.

Express, standard, free & international postage options are made available at the point of checkout

What if I receive a missing, damaged or incorrect order?

We do everything we can to ensure your order arrives at your door in perfect order. Please let us know if you don’t receive your order after 7 working days get in touch and we will find out what went wrong.

In the unlikely event that the product is faulty, please do take a moment to run through the trouble shooting section of the manual – click here to download a copy – and or FAQ Page to check if the issue is covered – if you are still having difficulty follow the instructions in the delivery documents.

How do I register a product?

Please click here to be taken to our product registration page

All products must be registered within the first 6 months of purchase.  We are happy to make concessions based on isolated cases to ensure the satisfaction of our customers. Nonetheless any product registration made after the 6 month process may be denied in the event a replacement is requested immediately too.

I think my product has developed a fault

We try to make our returns or repair service as painless as possible. We will stop at nothing to ensure we can achieve your overall satisfaction. As a bare minimum we will begin by picking up the bill for the returns postage.

If the fault with your product occurs within its guarantee period (12 months from delivery) we will offer you a prompt replacement or repair service. In all cases it would be great to get the product back to see what went wrong and how we can improve our products in the future.

We can’t really be expected to cover faults caused by accident, neglect, misuse or normal wear and tear.

For all returns and after sales service, please visit our contact page

 

Is there anything else I should know?

We will try our best, however sometimes we may have to hold our hands up and admit we have made a mistake by unintentionally publishing inaccurate information on the site (e.g. the price, description or availability of a product you have ordered). In this instance we may have to cancel your order at any time up to the point we send you the product(s), even if you have received your Order Confirmation email, and you will receive a full refund of any charges already paid.

These terms and conditions do not affect your statutory rights

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